Hopkins Promise to You
At Hopkins Solicitors, we understand that seeking legal advice can be stressful, particularly when you are facing an unfamiliar or difficult situation.
Our promise is to listen carefully, provide clear and practical advice, explain your options and keep you informed throughout your matter.
We believe that good legal advice starts with understanding the person behind the problem.
What You Can Expect from Hopkins Solicitors
When you choose Hopkins, we promise to:
- Listen to you: Take time to understand your circumstances, concerns and priorities.
- Treat you with respect: Approach your matter with professionalism, understanding and sensitivity.
- Provide clear, honest advice: Explain your legal options, potential risks and recommended next steps in language you can understand.
- Be transparent about costs: Explain the likely fees, potential additional charges and expected timescales, and keep you informed if these change.
- Keep you informed: Provide meaningful updates as your matter progresses and explain important developments.
- Respond to your questions: Make it clear how to contact your legal team and what to expect when you have an enquiry.
- Make communication accessible: Discuss any language or communication support you may need.
- Take your feedback seriously: Listen to your concerns and use feedback to improve our service.
Our aim is to build relationships based on trust, clear communication and professional legal advice.
How We Deliver Our Promise
A Personal Approach
Every legal matter is different, and we understand that your circumstances, concerns and priorities are personal to you.
We take the time to listen, explain your options and help you make informed decisions.
Where appropriate, we can discuss different ways of communicating, including face-to-face appointments, telephone calls and video meetings.
Our focus is on making the legal process as clear and manageable as possible.
Our Local Experience
Hopkins Solicitors has been supporting individuals, families and businesses since 1913.
With offices across Nottinghamshire and Derbyshire, our teams combine local knowledge with legal expertise to provide practical advice for the communities we serve.
We are proud of our history and remain committed to adapting our services to meet the needs of our clients.
Our Commitment to High Standards
We are committed to maintaining high standards of professional service and client care.
Our approach is supported by the Law Society’s Lexcel legal practice quality mark, which recognises standards in practice management and client care.
We also value feedback from our clients and use it to identify opportunities to improve the service we provide.
Supporting Our Local Communities
Supporting our local communities is an important part of who we are.
Our teams take part in charitable fundraising and community initiatives, while colleagues contribute their time and experience to local organisations.
Accessible Communication and Language Support
We want everyone to feel comfortable and confident when discussing their legal matter.
If you need language assistance, an interpreter, translation support or information in an accessible format, please let us know when you contact us.
We will discuss the support available and explain any associated costs in advance.
Our Commitment to Teamwork
Our legal and support teams work collaboratively to provide a consistent and professional service.
We encourage training, development and communication between colleagues so that clients receive appropriate advice and support throughout their matter.
If We Don’t Meet Your Expectations
We take client concerns seriously.
If you are unhappy with any aspect of our service, we encourage you to speak to your solicitor or the team handling your matter.
We will listen to your concerns and explain how they can be addressed.
You can also find further information about our formal complaints procedure below.
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